Frequently Asked Questions
Will I get to see my drawing before you finalize it? Can I make changes?
You bet! We will send you a Dropbox link to a series of proofs. You can pick your favorite POP, or give us notes on what to change. If we cannot meet your needs, we will be happy to give you a full refund.
How long from the time I place my order until I get my sample image?
Current turnaround times are shown on our home page. It usually takes 2 days to draw your portrait, 4 days to make pillow, and 4 days for shipment.
Which pictures work best?
Please check out our Photo Guide for list of Dos and Don'ts.
I am not sure if the picture I uploaded is the best example of my subject. Can I upload a bunch of pictures and have you pick the best one?
Yes. Just upload one picture and in the Notes field of your order, let artist know to contact you so you can email them other pics.
Where is my package?!
Just contact us and we will be happy to let you know the state of your order. If your package requires more than 4 days in transit, we will provide you with a tracking number when your order is shipped.
What is your return policy?
We offer a 15-day, 100% Satisfaction Guaranteed. Just mail us your pillow back and we will be happy to refund your order.
Do you ship outside the US?
Only USA and Canada at this time, sorry.