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Frequently Asked Questions

Will I get to see my drawing before you finalize it? Can I make changes?

  • You bet! We will send you a Dropbox link to a series of proofs. You can pick your favorite POP, or give us notes on what to change. If we cannot meet your needs, we will be happy to give you a full refund. 


How long from the time I place my order until I get my sample image?

  • Current turnaround times are shown on our home page. It usually takes 2 days to draw your portrait, 4 days to make pillow, and 4 days for shipment.


Which pictures work best? 

  • Please check out our Photo Guide for list of Dos and Don'ts. 


I am not sure if the picture I uploaded is the best example of my subject. Can I upload a bunch of pictures and have you pick the best one?

  • Yes. Just upload one picture and in the Notes field of your order, let artist know to contact you so you can email them other pics. 


Where is my package?!

  • Just contact us and we will be happy to let you know the state of your order. If your package requires more than 4 days in transit, we will provide you with a tracking number when your order is shipped. 


What is your return policy?

  • We offer a 15-day, 100% Satisfaction Guaranteed. Just mail us your pillow back and we will be happy to refund your order. 


Do you ship outside the US? 

  • Only USA and Canada at this time, sorry.